Troubleshooting
Quick fixes for the things that most often go wrong.
On this page
A page won’t open or stays blank
This can happen in a tab left open while AI Budgie was updated. The app reloads itself once to fetch the new version; if you still see “Something went wrong”, tap Reload. On a phone, closing the tab and opening aibudgie.app again works too.
A receipt can’t be read
- “This photo couldn’t be opened”: take it with the camera, or save it as JPEG or PNG first.
- Wrong total or shop: lay the receipt flat, in good light, with the total in the picture, and try again, or change the card before you confirm it.
- Out of scans: the trial has 5 a month and Premium 100; they start again on the 1st.
CSV columns or amounts look wrong
- Check the date format matches your file; rows whose date doesn’t match can’t be read.
- If spending shows as income, change How amounts are written, or tick Positive amounts are spending.
- Imported the wrong file? Undo on the Transactions page removes the whole import.
An email didn’t arrive
Look in spam or promotions, and ask for a new sign-in link if the old one has expired (they work once, for 24 hours). Alert emails come together once a day at 8 pm your time.
No push notifications on iPhone
Add AI Budgie to your home screen (Share → Add to Home Screen), open it from there, then turn on push in Account.
Still stuck? Contact us and tell us what you see.
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